Shipping policy

Effective Date: July 29, 2026

At Jerusalema, we are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains our shipping areas, processing times, delivery methods, and other important shipping information.

Shipping Area

Jerusalema currently ships only within the United States.

We do not offer international shipping at this time.

Orders placed with shipping addresses outside the United States cannot be processed or fulfilled.

Shipping Costs

We offer free shipping on all orders within the United States.

Customers will not be charged any additional shipping fees during checkout.

Order Processing Time

All orders are carefully prepared and processed after payment confirmation.

Order Processing Time:
1–2 business days

Orders are processed Monday through Friday, excluding weekends and major holidays.

Please note that processing time refers to the time required to prepare your order before shipment. It does not include transit time after the package has been shipped.

Shipping Method & Delivery Carrier

All orders from Jerusalema are shipped using:

Delivery Carrier:
UPS

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your package delivery status.

Estimated Delivery Time

After your order has been processed and shipped:

Estimated Delivery Time:
3–7 business days

Delivery times may vary depending on:

Destination address
Weather conditions
Holidays
Carrier delays
Other unforeseen circumstances

While we work closely with our shipping partners to ensure timely delivery, Jerusalema cannot guarantee exact delivery dates.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

If you do not receive your tracking information within a reasonable timeframe, please contact our customer support team:

Email:
info@jerusalemastore.com

Delayed or Lost Packages

If your package is delayed, please first check your tracking information for the latest delivery updates.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in resolving the issue.

Please note that once a package has been successfully delivered according to the carrier’s tracking information, Jerusalema is not responsible for packages that are lost, stolen, or misplaced after delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs or reshipping fees may apply.

Please contact us as soon as possible if you need to update your shipping information. Changes can only be made before the order enters the shipping process.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled. Customers may request a return after receiving the order according to our Return & Refund Policy.