Refund policy

Effective Date: July 29, 2026

At Jerusalema, we want every customer to feel confident and satisfied with their jewelry purchase. If you are not completely satisfied with your order, we are here to help.

This Return & Refund Policy explains the conditions, process, and requirements for returns, exchanges, and refunds.

Return Eligibility

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in its original condition.
The jewelry must be returned with all original packaging, tags, and accessories.
The item must not show signs of wear, damage, alteration, or improper handling.
Proof of purchase, such as an order number or confirmation email, is required.

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.

Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, damaged, or altered after delivery
Items without original packaging
Gift cards or promotional items (unless otherwise stated)
Final sale or clearance items (if applicable)

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if you receive:

A damaged product
A defective item
An incorrect item

Please contact us within 7 days of receiving your order.

Please provide:

Your order number
A description of the issue
Photos of the item and packaging

Our team will review your request and provide a suitable solution, such as a replacement or refund.

Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Email our customer support team at:

info@jerusalemastore.com

Please include:

Order number
Reason for return
Photos (if applicable)

Step 2: Return Approval

Once your return request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return authorization.

Step 3: Ship Your Return

Customers are responsible for securely packaging the item and returning it according to the instructions provided.

Please keep your return tracking information until your refund has been completed.

Return Shipping Costs

If the return is due to a product defect, damage, or incorrect item received, Jerusalema will cover the return shipping cost.
If the return is due to personal reasons, such as changing your mind, choosing the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved:

Your refund will be processed within 1–2 business days.
The refund will be issued to the original payment method used during checkout.
Your bank, credit card company, or payment provider may require additional processing time.

Most refunds will appear in your account within 5–10 business days after processing.